• Wall Street banks are proving that generative AI is here to stay, and the tech is not just a fad.
• Business Insider has reported on how some of finance's biggest banks are approaching generative AI.
• See how giants like Goldman Sachs and JPMorgan are weaving the tech into the fabric of their firms.

Wall Street bank leaders say generative AI is here to stay, and they're weaving the technology throughout the fabric of their banks to make sure.

From trading to payments to marketing, it's hard to find a corner of the banking industry that isn't claiming to use AI.

In fact, the technology's impact, made mainstream by OpenAI's ChatGPT in late 2022, is becoming cultural. Generative AI is changing what it takes to be a software developer and how to stand out as a junior banker, especially as banks mull over how to roll out autonomous AI agents. The technology is even changing roles in the c-suite. But it's also presented new challenges — bank leaders say they are struggling to keep up with AI-powered cyberattacks.

From supercharging productivity via AI-boosted search engines to figuring out the best way banks can realize a return on their AI investments, here's what we know about how Wall Street banks are embracing AI.

JPMorgan Chase

JPMorgan CEO Jamie Dimon is a "tremendous" user of the bank's generative AI suite. We have the story of how he and other bank executives use AI.

• JPMorgan's AI rollout: Jamie Dimon's a 'tremendous' user and it's caused some 'healthy competition' among teams
• JPMorgan is making a big bet on AI. Here's how its private bankers are using it.

Dimon also laid out his vision for how America's largest bank will win the AI battle against fintechs through data. Meet the leaders of that mission.

• Jamie Dimon says he's out to win the AI arms race. See who he's put in charge of this critical mission.
• JPMorgan's Lori Beer just added 2 new tech leaders to her ranks. Meet the team behind the bank's AI future.

Mary Erdoes, the boss of JPM's asset- and wealth-management business, used these slides to outline how she wants to get her people ready for the "AI of the future."

• Here's how JPM boss Mary Erdoes wants to use AI to eliminate "no joy" work

It's not just JPMorgan's in-house tech teams that have been gearing up for an AI future. Cloud partners, like AWS, also play an important role.

• AWS is helping financial giants like JPMorgan and Bridgewater with their AI ambitions

Goldman Sachs

Is Goldman in its AI era? These real-world stories about employees using AI (in some cases daily) make it seem so. Take a look at how AI is being put to the test across the bank and seniority levels, from C-suites to analysts.

• 7 Goldman Sachs insiders explain how the bank's new AI sidekick is helping them crush it at work
• Goldman is assembling a growing arsenal of AI tools. Here's everything we know about 5.
• AI is doing 95% of the work on an IPO prospectus, Goldman Sachs CEO says

Goldman's top partners and CEO David Solomon are eager to see AI rev up their businesses. From realizing internal productivity gains to capturing more business as clients look to raise money in anticipation of AI development and acquisitions, here's what the top echelon is expecting.

• How AI will shake up Goldman Sachs, according to top partners and CEO David Solomon
• Inside Goldman Sachs' plans for AI, from helping non-tech workers do more with software to streamlining how code is documented

There is no AI without data, and there is no data strategy at Goldman without its chief data officer, Neema Raphael. Raphael gave BI an inside look at how his roughly 500-person team melds with the rest of the bank to get the most out of its data.

• Meet Neema Raphael, the data whiz key to Goldman's AI ambitions who's overseeing the bank's army of engineers and scientists

AI's impact has ripple effects that go far beyond technology. Goldman's chief information officer, Marco Argenti, predicts that cultural change will be critical to getting the bank to 100% adoption.

• Goldman Sachs CIO Marco Argenti says Wall Street's 'next big wave' in AI will come down to culture, not just technology

Many dollars are being spent on Wall Street's AI ambitions. But how do you measure the return on the investment? Argenti offers some tips on the calculus that can help firms prioritize where to invest.

• As AI usage ramps up on Wall Street, Goldman Sachs CIO details how the bank analyzes return on investment for the tech

Morgan Stanley

Morgan Stanley wants to turn employees' AI ideas into a reality. Here's an exclusive look at that process.

• Morgan Stanley has 30 AI projects in the pipeline. Here's how the bank sources employees' ideas for inspiration.

See how AI is transforming Morgan Stanley's wealth division and the jobs of its 16,000 financial advisors.

• Morgan Stanley is betting on AI to free up advisors' time to be 'more human.' Nearly 100% of advisor teams use it, and here's how.

Thanks to its partnership with ChatGPT-maker OpenAI, Morgan Stanley has ramped up its AI efforts. The exec in charge of tech partnerships and firmwide innovation opened up about how it all started.

• Morgan Stanley's new innovation head lays out his plan for more OpenAI-type partnerships
• A Morgan Stanley exec breaks down how the bank courts tech partners like OpenAI

Citi

Meet the new exec in charge of giving an AI facelift to Citi's lagging wealth business.

• Citi snags AI leader from Morgan Stanley to help turn around its wealth tech

Citi's top tech executive, Shadman Zafar, outlined the bank's four-phased AI strategy and how it will "change how we work for decades to come."

• A top Citi tech exec breaks down the 4 phases of the bank's AI strategy that will impact everyone from operations to wealth and product

Bank of America

Bank of America's chief experience officer, Rob Pascal, details how the bank's internal-facing AI assistant helps bankers collect, record, and review client data. Here are all the ways it's helping employees be more effective and efficient.

How Bank of America is using an AI-powered tool to help its bankers prep for client meetings more efficiently

AI hits the investment bank

Investment bankers are hopeful that corporate America's obsession with AI could kick off a new era of mergers, acquisitions, and IPOs. From execs stepping into recently created roles to accommodate the sector to industry veterans launching their own AI-focused M&A-advisory firm, meet 11 investment bankers poised to lead Wall Street's AI revolution.

• Wall Street is gearing up for an AI shopping spree. Meet 11 bankers poised to come out on top.

We spoke with four of those AI bankers about why 2025 is going to be all about AI pickaxes and shovels rather than pure-play AI deals.

• The deals 4 tech bankers think the 'AI arms race' could drive in 2025

AI could save junior bankers time by automating tedious tasks known all too well by Wall Street's youngest ranks. But it can also make it harder to break into the industry by shifting the skills required for entry.

• How AI will change the job of the junior banker and raise the bar to entry

A former Goldman Sachs managing director built an AI-powered networking tool to spur dealmaking. The budding startup, Louisa AI, already has a few clients, including Goldman Sachs, Insight Partners, and a global exchange.

• See the pitch deck that helped a former Goldman Sachs exec raise $5 million for an AI-powered networking startup that feeds deal ideas to bankers.

Here's how former investment bankers left their Wall Street jobs to build an AI startup to solve junior bankers' woes.

• See the pitch deck that helped former investment bankers raise a $7 million seed round for their generative 'AI consigliere' to bankers and analysts

IPOs are making headlines again, which could mean Pat Healy's hopes for "hot and heavy" activity this year may not be completely quashed after all.

Healy is the founder and CEO of Issuer Network, which helps C-suite executives leading IPOs get multimillion-dollar marketing packages from prospective stock exchanges through "bake-off" bidding competitions. For the last 30 years, he's worked behind the scenes on some of the biggest IPOs and corporate spin-offs, including Facebook, Zillow, KraftHeinz, and 3M.

He's won praise from clients such as Jason Child, the CFO of the semiconductor company Arm (and the former CFO of Splunk), and Dick Grasso, a former CEO of the New York Stock Exchange, who sat on opposite the deal table from Healy when he first started Issuer Network in 1995.

He's helped clients get everything from free advertising at Davos to NFL players attending their closing bell ceremonies.

Never heard of him? There's a reason for that. Healy, who appears to be a forefather of this type of bake-off, or contest between companies, runs his business largely by word of mouth. He also refuses to spend a dime on marketing. Just take a look at the company's website — the very picture of a mid-2000s web interface.

"I could make a big deal about some of these things, but that's not who I am," Healy, 74, told Business Insider in an interview. "I believe I do a really good job for people, and I shouldn't go around bragging about it. I just let my customers do the talking."

With IPOs back in the spotlight, thanks to the fintechs Chime and eToro, BI sat down with Healy and spoke to people who have worked with him. We wanted to understand the business and the man behind it, including how he got his start, how an exchange bake-off works, and what he's been occupied with since public offerings took a nosedive in 2022.

IPO activity has whipsawed this year with Trump's tariffs, and Healy saw several of the offerings in his docket pulled due to market volatility. Where things go next is anyone's guess, but Healy is bracing for a potential torrent of demand.

"Who knows when the sun's going to come out?" Healy said. "When it does, I expect all these guys to put their foot on the gas and come to market right away."

In the early '90s, after having held multiple CFO roles at DC-area banks, Healy started doing consulting work for Nasdaq. His job, he explained, was to disincentivize companies from leaving for the NYSE at a time when Nasdaq was a lesser-known exchange for new companies.

"I designed and helped build products that were useful to CFOs so that if they decided to leave Nasdaq, they'd have to give something up," he said. "They'd be less inclined to do so. And it created a stickiness."

That opened Healy's eyes to what he called an unfilled gap. Investment bankers advising on IPOs don't want to get caught in the crossfire between the exchanges, he said (and many banks are themselves listed in the NYSE). There are other professionals who help companies get listed on an exchange, including business consultants, but Healy's appears to have been the first to specialize in this competitive process for marketing perks.

"I discovered that CFOs really didn't have anybody to talk to when they had to make a decision about where they're going to list their stock," he said.

"There was no one else doing it. And there's still no one else doing it," he added.

Issuer Network's first client was AOL, the now (mostly) defunct internet and instant messaging service. Healy said he managed to get a meeting with the CFO and convinced him to let Healy negotiate a "co-branding package" on the company's behalf.

"I just hopped in my car and went over to Tyson's Corner," a Virginia suburb of Washington, DC, where AOL was headquartered at the time. "I visited with the CFO. I said, 'Look, you're on the wrong exchange here.'"

In August 1996, AOL switched from the Nasdaq to the NYSE.

AOL was an example of a service Healy refers to as "switches." Today, most of his business involves advising companies about to go public on which exchange they should be listed. Beyond the trading style and fit of a given exchange, there are hidden levers that companies ccan pull, said Healy.

"Issuers are always focused on the listing fee," he said. "What they don't see is what the exchange is going to make off the listing."

Exchanges cannot technically buy a company's listing, but they can pick up the tab for co-branded advertisements or other marketing perks. That's where Healy comes in. He essentially creates a competition between the exchanges to see which one can offer clients the best package with their listing.

"We create pretty substantial co-branding packages and we literally bake it off," he said.

Typically, a company would contact the exchanges to say it's decided to make its listing decision "a competitive process." Then, Healy said, the company would lay out how it wants to reach customers, and the exchanges would come back with "a co-branding package commensurate with those defined outcomes." From there, it's a back-and-forth of negotiations and adjustments until the company (not Healy, as he emphasized) names a winner. The whole process typically takes about six weeks.

Healy wouldn't reveal how much these deals are worth — except for one, which is public. The package he got for Arm, a semiconductor company that went public in 2023, was worth $50 million.

"He understands exactly what the terms and conditions are for the market," Child, Arm's CFO, said. "So he can help you understand, as the issuing company, what is the benefit to the exchange? What is the value they can provide? What are the pros and cons?"

Child first hired Healy when he was Groupon's CFO for the tech company's 2011 IPO. He tapped Healy again in 2023 when Arm went public.

Arm's package with Nasdaq, for example, included several years of advertising at the Davos World Economic Forum in Switzerland. As part of its deal, another Healy client, PNC, got NFL Hall of Famers, including Jerry Rice and Emmitt Smith, to ring the closing bell at the NYSE with company employees in 2010.

There are moments when both sides are unhappy, said Healy, but it's all business — nothing personal.

"I maintain very good relationships with both exchanges," he said. "We have no agenda here other than the best deal for our client. And we don't favor anybody. The minute we do, we lose all credibility and we're out of business."

Of the IPOs that happened during the early days of Healy's business, only a small percentage of his clients were large enough to be eligible for the NYSE. Those that were crossed Grasso's desk, the former NYSE chief told BI.

"Some of my marketing people, in the early days of Pat's business, were highly skeptical," said Grasso, who headed the exchange from 1995 to 2003. "But after a couple of sit-downs with me, I was very comfortable that Pat was going to be fair."

Healy also advises clients on what he refers to as "spins," when a company spins off a part of its business into its own company. Issuer Network has worked on more of these during the recent IPO downturn.

"You've got Comcast spinning, Honeywell spinning, FedEx spinning. You've got quite a lineup of spins out there," he said. "We've done a lot of spins in our day, and we expect to be active in the spin market here for the foreseeable future — through the summer, at least. A lot of these deals will bleed into '26, but their exchange selection decision I expect will be made in '25."

Healy said he couldn't disclose current clients, but noted he worked on a spin with 3M last year. He advised the company as it spun off its healthcare business, now called Solventum, and led a bake-off between exchanges for both the parent and spin company at the same time.

"The winner takes all," Healy said. "So instead of getting a $5 or $10 million co-branding package for 'Spinco,' you get many times that amount for the whole enchilada."

(3M stayed with the NYSE, and Solventum joined its listings.)

Healy declined to discuss his fees, but said he follows a "satisfaction guarantee" policy: He tells clients they can "tear up our invoice" if they aren't happy — something of an anomaly on Wall Street.

Child called Healy "an old soul."

"He basically just tells you, 'Pay me what you think it's worth' when it's over," Child said. "It's like the opposite of dealing with an enterprise software person."

Healy's humble upbringing might explain his aversion to the spotlight. Growing up, he was one of nine children. His father was a mailman in the Cleveland suburb of Brook Park. The town was home to a Ford manufacturing plant, what Healy described as "an ugly scene" — not necessarily the kind of place you might expect someone who brokers deals on Wall Street for some of the largest corporations in the world to get their start.

"I'm just a hick from Ohio," Healy said. "People like talking to me. And I have something good to offer them. You build a momentum over time by just keeping your nose to the grindstone, delivering good results, and just shooting straight with people."

• Three teenagers in New York designed a cardboard, called Kiriboard, to replace plastic packaging.
• They got the idea when a box of motors for their robotics hobby arrived damaged.
• Their invention won the $12,500 Earth Prize. Now they plan to buy a machine to make more Kiriboards.

Three teenage boys in New York City have invented a clever packaging material that they hope will replace toxic plastics and make plastic-free shipping a reality.

Zhi Han (Anthony) Yao, Flint Mueller, and James Clare are planning to pursue a patent and eventually pitch their product to Home Depot, as well as traditional shippers like Amazon, FedEx, and the US Postal Service.

They call their geometric, cardboard invention Kiriboard, since it's inspired by Japanese kirigami, which is the art of cutting and folding paper.

"Something like this is the wave of the future," Jerry Citron, the teenagers' environmental-science teacher, told Business Insider.

Yao, Mueller, and Clare won the Earth Prize on April 8, making them one of seven winning environmental projects by teenagers across the globe. The award comes with $12,500, which they plan to use to buy a cutting machine, called a CNC router, and test more prototypes.

Plastic-free shipping could change the world

Just like any plastic, Styrofoam and other plastic packaging can shed microscopic bits of plastic into homes and the environment.

Microplastics have been detected from the oceans to the top of Mount Everest, in animals' and humans' body tissues and blood, and even in rain all over the planet. They're associated with heart attack and stroke risk. Some researchers suspect they could even be contributing to the recent rise in colon cancers in young people.

"I didn't realize it was as big of an issue as it was," Yao told BI. "I mean, companies have made sustainable initiatives and greener initiatives, but they haven't really fully replaced plastic packaging."

Enter the Kiriboard: Kiriboard is cut into lattice-like shapes so that it can bend to fill the space between an item and the wall of its box. The cuts give the cardboard a three-dimensional structure that makes it sturdy and allows it to bend and absorb impact, protecting what's inside, similar to bubble wrap but without the plastic.

Once perfected, the three teens hope their design can help ship packages of sensitive or heavy equipment even more securely, at a competitive price.

Broken motors and crumple zones

Clare, Mueller, and Yao are all on the same robotics team at Stuyvesant High School in New York City. Clare is a junior, and Mueller and Yao are seniors.

The idea for Kiriboard started when they opened a shipment of Kraken X60 motors, which are about $200 a pop. They found that the brass pins, which connect the motors to a robot, were damaged and unusable. They assumed the pins had been damaged in transit.

"We're like, well, we should do something about this packaging, because clearly the packaging wasn't good enough," Mueller said.

Clare thought about how cars are engineered with crumple zones, meant to absorb the energy of impacts to protect the people inside.

Similarly, he said, "you can make strategic weak points in your packaging so that the package warps and deforms," sparing the package's contents.

With help from the Earth Prize program and Citron, they built and tested their first Kiriboard prototypes.

The matrix

It was a scrappy effort, with cardboard scavenged from their school.

After some research and consulting various teachers, Yao said they drew up eight or nine different designs, and narrowed down to four to build and test. Then, came the fun part: dropping heavy stuff on their creations.

To test their prototypes' durability, the teens slammed them with a roll of tape, a stapler, a can of soda, and a metal water bottle — "which did the most damage, but not as much as we thought it would," Clare said.

They dropped each item onto the Kiriboard prototypes from various heights, so that they could calculate and study the physical forces of each impact.

"Basically, we want to see what's the most amount of force it can take before it snaps," Yao said.

The results were promising, the trio said. The Kiriboard prototypes sustained very little damage, which they judged by checking the cardboard for dents. They plan to move forward with all four designs, which they hope will be useful for different types of shipping.

In the design pictured above, four triangular "legs" hold the Kiriboard in place inside a box.

"This middle section, we call it the matrix. This is supposed to be flexible," Yao said. Once you place an item for shipping inside the box, the matrix "is supposed to form to the product."

Once they've purchased a CNC router to automate cutting the cardboard, they plan to test prototypes by actually shipping them in boxes.

"Right now, we want to perfect our product," Yao said.

When it's ready, they said they might also pitch it to the electronics company AndyMark, which shipped them the robotic motors that arrived broken.

"No shade to them," Clare said, adding that their robotics team frequently orders from AndyMark with no problems.

"We're on the brink of, like, this could become a reality, and it's just up to us to put in that final effort," Mueller said. Clare chimed in: "All from a broken package."